You may have already visited the EMC Support Community Ask The Expert Forum page or read posts about it by Matthew Brender, Mark Browne or Sean Thulin. EMC Ask The Expert Series is basically engagement between customers, partners and EMC employees or whoever wants to participate. The series consists of several topics and there are also several ways to take part (i.e. online webinar, forum conversation).
Like Matt, Mark and Sean have already mentioned on their posts the first Ask The Expert event started already on the January 16 and is running till January 26. The first event is about VNXe network configurations and troubleshooting. Matthew and I have already been answering questions for a bit over a week and will continue until the end of this week. Just as I was writing this post we passed 1500 views on the topic.
How is this different from any other EMC support forum topic?
Both Matt and I are committed to monitor and answer this Ask The Expert topic for the period of two weeks. We will both get email alerts whenever someone posts on the topic and we will try to answer the questions during the same day. Matt will be answering as an EMC employee and I will be answering as a customer.
The topic is about VNXe networking but it doesn’t mean that you can’t ask questions about other topics concerning VNXe. The topic is set to keep the thread fairly short. If other than networking questions are raised we will start new topic on the forum and continue the conversation in that thread.
There are still four full days to take an advantage of my and Matt’s knowledge about VNXe. The event ends on Friday but that doesn’t mean we are not answering any VNXe related questions in the forums anymore. It means that after Friday you might not get your questions answered as quickly as you would get during this event while both of us are committed to interact with this topic.
I would encourage anyone to ask questions or raise concerns about any VNXe topic on the EMC support forums. If you don’t have ECN (EMC Community Network) account I would recommend creating one and interacting if you are working with EMC products. If you are EMC customer and have Powerlink account you can login to ECN using that account:
If you have a question about VNXe and for some reason don’t want to post it on the ECN forum just leave a comment on this post and I will address the question on Ask The Expert thread. We are also monitoring #EMCAskTheExpert tag on Twitter and will pick questions from there too.